Privacy Policy

This Privacy Policy explains how Jerkspin Casino may collect, use, store and disclose information when you visit the website, create an account, use casino services or contact support. We aim to handle personal information responsibly and transparently, in line with applicable requirements for players in Australia.

Jerkspin Casino holds a gaming licence issued by the Curaçao authority under reference number 8048/JAZ. SSL encryption and session monitoring protect all player accounts and financial transactions.

1. Information we collect

When you use Jerkspin Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on the services you use, the choices you make and the checks that may be required before or during account activity.

Account and contact details

This may include your name, date of birth, residential or contact information, username, account credentials and other details you provide when registering or updating an account. We may also keep records of your communications with customer support, including enquiries, complaints and requests relating to your account or privacy.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or other information. This can include documents used to verify identity, address or payment ownership. Such information may be reviewed using internal processes or specialist verification services where appropriate.

Payment and transaction records

We may collect information about deposits, withdrawals, wagers, account balances, payment methods and related transactions. We do not necessarily receive or store all payment card details ourselves. Payment providers may process payment information under their own privacy notices, while we may receive information needed to confirm, record and manage a transaction.

Device, usage and cookie data

When you access the website, we may receive technical information such as your IP address, browser type, operating system, device details, language settings, pages viewed, approximate location and dates or times of access. We may also use cookies and similar technologies to remember preferences, support account functions, understand website use and help protect the service.

2. How we use information

We use personal information for reasonable and relevant purposes connected with providing and managing the casino service. These purposes may include:

Creating, maintaining and securing your account.
Processing deposits, withdrawals and other account transactions.
Providing customer support and responding to questions or complaints.
Verifying identity, age, account ownership and payment details.
Detecting, preventing and investigating fraud, money laundering, abuse, collusion, prohibited activity and other security risks.
Monitoring activity to protect players, the website and our business systems.
Meeting legal, regulatory, accounting, tax, security and responsible gambling obligations that apply to the service.
Improving website performance, functionality, content and user experience.
Sending service messages, account notices and other communications needed to administer your account.
Sending promotional or marketing communications where permitted and where you have provided the required consent or otherwise indicated that such communications may be sent.

We may combine information collected from your account, website activity, support interactions, verification checks and transactions when this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes unless permitted or required by applicable requirements, or where you have been informed and have provided any consent that is needed.

Sharing information

Information may be shared with service providers that help us operate the website and fulfil the purposes described in this Policy. These providers may support payment processing, identity verification, fraud prevention, information technology, hosting, security, customer support, communications, analytics or professional services. They are expected to handle information securely and only for appropriate business purposes.

Information may also be disclosed where necessary to comply with a legal or official request, protect the rights and safety of players or others, investigate suspected unlawful activity, enforce applicable terms, or protect the integrity and security of the service. If information is handled by a provider in another country, it may be subject to the laws and protections of that location.

3. Storage, security and cookies

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. Measures may include access controls, authentication procedures, monitoring, secure systems and other technical or organisational safeguards. No online service can guarantee complete security, so players should use strong, unique account credentials and keep login details confidential.

We keep information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, verification, payment and transaction records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or de-identified where appropriate.

Cookies and similar technologies

Cookies are small files or data elements stored on your device. Some are necessary for the website to work, including account access, security and session management. Other cookies may help remember preferences, measure performance, understand how the website is used or support relevant communications.

You can manage or restrict cookies through your browser settings. Blocking or deleting some cookies may affect account features, website performance or the availability of certain functions. Your browser may also provide tools for deleting existing cookies and controlling future storage.

Marketing choices

You may be able to opt out of promotional communications by using the unsubscribe option in a marketing message, changing an available account preference or contacting support. Opting out of marketing does not stop essential service messages, security notices, transaction updates or other communications needed to manage your account.

4. Your privacy rights and how to contact us

Depending on your circumstances and the requirements that apply, you may have rights concerning the personal information we hold about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where it is no longer required or where deletion is otherwise available, and withdrawing consent to marketing communications.

To exercise a data right or ask a privacy question, contact support@jerkspincasino.top. Please describe your request clearly and include enough information for us to understand and locate the relevant account or records. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive documents.

Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where it is no longer needed or where applicable requirements allow deletion.
Marketing consent: withdraw consent to promotional communications at any time. This does not affect processing based on another lawful reason or essential account communications.

Some requests may be limited or refused where we are required to keep information, where disclosure could affect another person's privacy, where records are needed for security or dispute purposes, or where another lawful exception applies. If we cannot fully comply, we will generally explain the reason where permitted.

Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, information practices or applicable requirements. The revised version will be published on this page with an updated review date where appropriate. Players should check this page periodically. Continued use of the website after an update may indicate acceptance of the revised Policy where acceptance is required.